Refund policy

Last Updated: November 26, 2025

Our policy is that all sales are final. Because we offer novelty products and curate each package uniquely, we do not accept physical returns under any circumstances.

We do provide an exception for items that arrive damaged or defective. We are committed to resolving issues when an order arrives in an unsatisfactory condition, and we will offer either a refund or a replacement, at our discretion, if the order meets all required criteria. The reason must be that the item arrived defective or physically damaged. The issue must be reported by the buyer within seven days after the delivery date. The buyer must also provide clear photographic evidence of the damage.

Because this is a gift service, the buyer—our customer—is responsible for communicating with their recipient to obtain the necessary photo proof and for submitting the claim to us. To request assistance under the exception, the buyer must email contact@sendfunnypackage.com within the seven-day window and include the order number, a brief description of the damage, and clear photos showing both the damaged item and the shipping label.

All other situations fall under our “All Sales Final” policy and are not eligible for an exception. This includes the recipient’s personal taste or reaction to the gift, claims of receiving the “wrong item” for hand-picked mystery packages, change of mind or buyer’s remorse, issues reported outside the seven-day window, and refusal of delivery by the recipient. For packages lost in transit, customers should refer to our Shipping Policy.

Business Contact Information

Business: Send Funny Package (c/o Adam Johannsson)

Email: contact@sendfunnypackage.com

Phone: 438-899-1198

Mailing Address: 1055 Rue Lucien-L’Allier, Unit 1010, Montréal, QC H3G 0E7, Canada